How to Pfeiffer Phone Portal

• Navigate to the Pfeiffer Phone Portal at https://phone.pfeiffer.edu
•  Two log-in options:
  1. LOGIN WITH OFFICE 365 with email address and Pfeiffer SignOn
  2. Login Name (EXT@pfeiffer.edu), where EXT is your Pfeiffer internal extension.
• If you are unable to access your account, you can use the Forgot Login or Forgot Password information on TIPS Mobile or Pfeiffer SignOn page.  
• You must be a full-time Pfeiffer employee with an active account to access Webphone.

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This section will allow you to play voicemail messages on your computer or phone.  As well as forward to another user, download, save, and delete the voicemail message.  You can also view recent call history and change your answer rules.  

Messages

This section will allow you to play voicemail messages on your computer or phone.  As well as forward to another user, download, save, and delete the voicemail message.  You can also view, respond, create new, and delete Chat messages.  

You may modify the default voicemail settings in the Settings tab or disable it altogether.   You can record your voicemail greeting or use the existing voices by managing greetings.  If you want to receive your voicemail by email, several custom delivery settings can be adjusted to your preferences.  Voicemail to email is enabled by default for all users.   

This section will allow you to filter and search between All Contacts (Phone Contacts + Work Contacts), Co-Workers Only, Shared, or Phone (Your Phone Contacts).  Selecting a contact will allow you to Call or Message the recipient.  You may also filter internal extensions (Available, Busy, Offline).  You can manually add or import other contacts in this section.  

Answering Rules 

This section will allow you to modify your default answering policy, which includes (Do not disturb, Call screening, Call Forwarding, and simultaneous ring.  You may also Allow/Block numbers.  Allowing numbers will bypass the Answering Rules.  You may create custom answering rules, but they must be associated with a Time Frame—for example Office Hours and Holidays.  

Time Frames 

This section will allow you to create time frames to associate with answer rules.  Options are Always, Days of the week and times, and Specific dates or ranges.  Setting time frames can be helpful for extended leaves where you can forward your calls to another team member.  As well as Do not disturb during class hours.   

Phones

This section displays the devices currently associated with your extension.  When you hover over the gear to your phone's far right, you will see the Button Builder option.  You can configure your buttons for several functions.  See the list below.  User (BLF) is the most common button configuration.  BLF will enable you to view an employee's status and dial directly.   Be sure to Save and resync after making changes to your buttons.   

Button Builder

By clicking on TIPS Mobile, a popup will display a barcode that you can use to install the mobile application on your device.

Call History

This section displays your call logs. You may Filter your history to search for a particular conversation.  You can also listen to an audio recording of your phone conversation. The recordings are stored for thirty days.  You may download these recordings to retain them for a more extended period.  If you are concerned about your line being recorded due to PCI, GBLA, HIPPA, FERPA, or any other regulations, please get in touch with the IT Help Desk to discuss alternative options and training.  Any recording that contains financial, health, or student record information must be deleted immediately.      

Call Recording

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Users have the option to enable call recording for every call.  At new user creation, this option is enabled.  You may contact Human Resources or the IT Help Desk to disable line recording.  

With recording disabled for every call - You can dial *1 anytime to start the recording.  The recording ends when the users hang up.

With recording enabled for every call - You can dial *2 to pause the recording and *3 to resume recording.

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