IMPORTANT:

 

You can only reset your password or recover your username if you have already configured your SignOn account.  This can be found at https://signon.pfeiffer.edu/ and must be configured with three possible recovery options, as follows: set your security questions; set a recovery email other than your Pfeiffer email; set your mobile number.

If you have not configured any of these three options, please consult the Pfeiffer Password and Username Configuration Guide.

 

If you have already configured your recovery options, then please follow the instructions below.

1. You can recover your username and reset your password by using our new password manager tool.

i. If you forgot your password, click on the "Forgot Password" link.

ii. If you forgot your username, click on the "Forgot Username" link.



2. If you clicked on the Forgot Password link, you will need to enter your Pfeiffer Logon Name, and then click submit.  

(Employees = FirstName.LastName or Students = Student ID)   

If you clicked on the Forgot Username link, you will need to enter your personal email, and then click submit.  

(Not your Pfeiffer email address)

3. When you are resetting your password, you will be prompted with 3 options.

 

Option 1: Use Security Questions

  1. Select Security Question as the verification option.
  2. Provide the answers to the different security question prompts. You must have configured these security questions, in order to use this option. If you have not configured your security questions, please see the guide on Pfeiffer Password and Username Configuration Guide. 
  3. Click Submit

 

Option 2: Send Me an Email

  1. Select "Send me an Email,"
  2. Select configured secondary (personal) e-mail and click submit 
  3. A verification/security code will be sent to your personal email 
  4. Enter the verification code as prompted, and then click submit

 

Option 3: Send me a Text Message

  1. Select "Send me a text"
  2. Confirm your cell phone number and click submit 
  3. A verification/security code will be sent to your cell phone 
  4. Enter the verification code as prompted, and then click submit

 

4. Once your identity is validated, you will be asked to create a new password. Your password must have the following  minimum requirements:

  • Be at least seven (8) characters in length
  • Cannot be a password previously used 
  • Must contain characters from three of the following four categories: 
    • English uppercase characters (A through Z) 
    • English lowercase characters (a through z) 
    • Base 10 digits (0 through 9) 

5. You will receive a confirmation screen when your password is successfully reset.