Answer

You can recover your password once you have configured one or all three of the following recovery options in your SignOn account:

1. Set your security questions

2. Set your recovery email

3. Set your mobile number

 

To configure your password please follow the steps outlined below:

  1. Log into your SignOn account - https://signon.pfeiffer.edu/

Your login credentials are your Pfeiffer issued username and password.  Pfeiffer Employee Username is FirstName.LastName.  Pfeiffer Student Username is Student ID Number.  When you enter your login credentials do not use the pfeiffer\ prefix and do not use the @pfeiffer.edu extension.  If you do not know your username and password, please email techsupport@pfeiffer.edu.

 

2. Access the "Account Recovery" page will automatically load if you have not previously setup your SignOn Account.  You can also update this information in “My Account”

In the upper-right hand corner, click on the drop-down menu by your name and select "My Account"

 

3. Re-enter your Pfeiffer password again

 

4. Set your Account Recovery Settings

You will find multiple options to recover your username and password. You can set one or all three options as follows:

Option 1: Set three security questions

  1. Click the Security Questions tab
  2. Provide answers to three different security questions
  3. Click Submit

 

Option 2: Set a recovery email

  1. Select the Email Recovery Tab
  2. Enter the secondary email address you wish to have verification codes sent. This must be a personal e-mail address like @gmail, @icloud, etc.  
  3. Check this recovery email for a 7-digit verification code
  4. Enter the verification code in your SignOn account
  5. You will see a message confirming your email.

 

Option 3: Set a recovery phone number

  1. Select the Recovery Phone Number tab
  2. Enter the mobile phone you wish to have verification codes sent.
  3. Check your mobile phone for text of the 7-digit verification code 
  4. Enter the verification code in your SignOn account
  5. You will see a message confirming your phone number.

Option 4: Set an Authenticator for Two-Factor Authentication (Optional)

Note: This is not used for password resets.  SignOn Authentication only.  

  1. You will need to install Google Authenticator App on your Mobile Device using an App Store.
  2. Select the Authenticator tab
  3. Get Started
  4. Google Authenticator / Next
  5. Open the Google Authenticator App on your mobile device and Scan or enter key.
  6. Authentication Account is now added and can be used for Authentication.  

 

5. Return to the SignOn Portal

Click the Go To My Apps button on the bottom right-hand corner of your screen to exit your account set-up screen, and return to the SignOn portal.